Skincare

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FAQ

I'm new to refill shopping — where do I start?

Start small. Many customers begin by refilling household cleaning products or switching to reusable everyday items. We're always happy to help you choose products that fit your lifestyle.

1. How does the refill system work?

Simply bring your clean containers in-store, We will weigh them before filling, then refill with as much or as little product as you need.

2. Can I bring my own containers?

Yes — we encourage customers to reuse clean containers, jars and bottles to help reduce single-use plastic waste.

3. What if I forget my containers?

No problem — we usually have spare jars, bottles or reusable containers available in-store.

4. Do you sell natural and plastic-free products?

Yes — we stock a wide range of natural, reusable, low-waste and plastic-free alternatives for everyday living.