Refund Policy

Last Updated: 19 June 2026

Welcome to All Things Natural. We want you to be happy with your purchase. Please read our refund policy carefully before placing an order.

Returns & Refunds

Due to the nature of many of our products, we may only accept returns under specific circumstances.

You may request a refund or exchange if:

To be eligible, you must contact us within 7 days of receiving your order.

Non-Refundable Items

For hygiene, safety, and product integrity reasons, we cannot accept returns or offer refunds on:

Collection Point Orders

Please inspect your order when collecting it from a designated collection point.

Once goods have been collected and accepted, responsibility for safe storage and handling transfers to the customer.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible with:

This helps us resolve your issue quickly.

Refund Process

Once we review your request, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Exchanges

Where possible, we may offer an exchange instead of a refund for faulty or damaged goods.

Order Cancellations

Orders may be cancelled before dispatch or before collection preparation begins.

Once an order has been prepared or dispatched, cancellation may not be possible.

If you have any questions about refunds or returns, please contact us:

All Things Natural
Email: edel@allthingsnatural.ie
Phone: 0876343924
Business Address: Wine St Carpark, Wine St Sligo